WHAT CURRENCY ARE THE PRICES DO I SEE IN THE SITE?
Price currency can be USD, Euro, British Pounds, you can change it at top right setting. However, the payment currency will all be calculated USD at checkout page.
WILL MY MONEY BE SAFE WHEN PURCHASING ON CARBINJOY.COM
We cooperate with authorities in 3rd-birthday celebration certification to protect your purchases (SSL to secure the web environment to ensure payment security as well). We also pick reliable shipping forwarder to ensure your products delivery to you on time.And service channel to provide more helps as well.
Orders
WHERE CAN I FIND MY ORDER?
For registered users, go to the "My Orders" page to see your order status.
CAN I CANCEL MY ORDER AND NOW?
Yes, you are able to cancel your order ! You must cancel your order before it ships, just reply the mail that you received notification mail or mail to info@carbinjoy.com to cancel. If the item is already sent please use our easy return system to get a full refund.
Payment Information
WHICH PAYMNET METHODS DO YOU ACCEPT?
We accept the following payment methods:Now we only provide the PayPal. And for credit card will be coming soon.
HOW DO I REDEEM A VOUCHER ?
During the checkout process, first save your billing and shipping address, then click "SAVE". Add your voucher's code on the next page. Click "CONTINUETO PAYMENT" to continue to checkout.
Shipping and Delivery
HOW TO CHANGE THE ORDER ADDRESS?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@carbinjoy.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
